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Frequently Asked Questions
Please choose a question below, or you can scroll down to browse all of our FAQs:
I ordered 2-Day Shipping, why did it take longer than two days?
I REALLY need a product you carry, how fast can I get it?
How can I find my tracking number?
How can I check on the status of my order?
What are my shipping options while shopping online?
How do I ship to an International address and how much will it cost?
I live outside the USA and want my order 2-Day, is this possible?
How do I locate a specific item?
How do I know if an item is in stock?
How do I know that my transaction is secure?
How can I place an order by mail?
Can I change or cancel an order after it has been submitted?
How do I price match a product on the Web?
How do I return an item to TriSports.com?
My order contains a backorder…how do you handle this?
I see a spot in the checkout to enter a coupon code. How do I score one of those?
Q: I ordered 2-Day Shipping, why did it take longer than two days?
A: All packages shipped 2-Day are shipped via UPS or FedEx. 2-Day refers to business days and is actual shipping time. For example, if your order ships out on a Monday, it will arrive to you on Wednesday; however, if your order ships out on a Thursday, it will arrive to you on Monday. In stock orders received by 1pm EST will be shipped the same day, so if your order is placed after that time, it will not ship until the next day, so please take that into consideration if you need something urgently. If ever in question about whether it will arrive in time, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F).
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Q: I REALLY need a product you carry, how fast can I get it?
A: If the product you need is in stock we can ship it via Next Day Air (this is business day - see previous question for explanation). This option is available on the website. Prices vary depending upon travel distance and weight or size (dimensional weight). There is also optional Saturday delivery available for orders shipping on Friday (not available in all areas) - not available with ground or 3-Day. To place an order using Saturday delivery, you must call us at 888-293-3936 (10am-8pm EST M-F).
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Q: How can I find my tracking number?
A: If your package is shipped via UPS or FedEx, your tracking number was provided to you in your confirmation email. Packages shipped via the U.S. Postal Service do not have tracking numbers, only delivery confirmation numbers. If you do not have your confirmation available and would like to check on the transit of your package, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F). Please note that the tracking link in the original email confirmation you received will NOT work.
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Q: How can I check on the status of my order?
A: Our system is not currently set up to transfer information back into Yahoo! Stores, so the link sent in your confirmation email will not show updated information. If you would like to check the status of your order, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F).
Return to top
Q: What are my shipping options while shopping online?
A: Your options for shipping are US Postal, Ground, 3-Day, 2-Day or Next Day. Not all options are available to all locations. We do ship to APO addresses via USPS only. Saturday delivery is also available to some locations for an additional charge - please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F). Shipping charges are based on the weight or size (dimensional weight) of your order. To get an accurate shipping charge, enter the items you would like to purchase into your shopping cart, then scroll to the bottom of the shopping cart page and enter your shipping zip code and the method you prefer. We also have in-store pick-up available for our local customers. Please see next question for info on shipping to international locations.
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Q: How do I ship to an International address and how much will it cost?
A: TriSports.com does ship to most countries via International Economy Air, FedEx or UPS Worldwide Express. The cost and shipping times vary depending on the weight of the package, where it is being shipped, and what shipping option you choose. If you wish to receive a shipping estimate before you order, please enter the items into your cart and then scroll down to our shipping calculator. Enter your info, select a shipping method and the system will return the cost. Occasionally, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases this amount is accurate. If different, we will contact you to let you know of any changes and get your approval before shipping.
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Q: I live outside the USA and want my order 2-Day, is this possible?
A: We offer FedEx or UPS for international orders on the site and, though these express options are quick, they usually take a little longer than 2 days. It depends on the destination but is usually 4-7 business days to anywhere in the world and is usually a guaranteed service. Being aware of the procedure in your country for receiving an international package will likely help expedite the process on your end as most delays are caused by customs and tax collection. If you wish to receive a shipping estimate before you order, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F), and let them know the items you are ordering and to where you would like the package shipped.
Return to top
Q: How do I locate a specific item?
A: If you know the name or item number of a product and want to view it without having to browse our Online catalog, you can use our "Search" feature. This is located at the top center of every page on the website. You may either type in the item number of the product from the catalog, or the description. For example, if you are looking for a Zipp Wheelset, you could type in either "Zipp", or the specific wheelset for which you are looking.
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Q: How do I know if an item is in stock?
A: If an item has multiple options, select the option you want from the drop-down menu. The top of the order box will show either "in stock" or "out of stock" and the option you chose will usually have a date listed as to when it is expected to arrive at our warehouse. For items with only one option, it will show the same information, also at the top of the order box. If an item is on backorder, you can still place an order for that item and we will ship it as soon as we have it back in stock. If a discrepancy shows an item is in stock and we discover it is not, we will contact you immediately to let you know of the backorder situation and to offer possible alternatives.
Return to top
Q: How do I know that my transaction is secure?
A: When you check out, all of your ordering information that you submit to us is secure, using Verisign and SSL Encrypted Technology. If you have any questions regarding the security of your information, please contact our Webmaster. If you still do not feel comfortable submitting your information online, please call our Customer Service at 888-293-3936 and we will be happy to take your order over the phone.
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Q: How can I place an order by mail?
A: If you cannot place your order online because you do not have or do not want to use a credit card, you can send us a cashier's check or money order via mail - we do not accept personal checks. To get your order total, including shipping and tax (AZ shipping addresses only), you can use one of the following two options:
Call Customer service at 888-293-3934 and we can place a quote order for you. We will be able to give you your total as well as your order number, and then you can just mail us the check with a note referring to that order number.
Simply go through the process of selecting your items online so that everything you want is in the shopping cart. Click the "Proceed to Secure Checkout" button, which will show you your pre-shipping total. Enter your shipping information and click "Apply." It will now display your total with the shipping of your choice. You can either copy and paste this information onto a document to print out or you can hand-write the information on a piece of paper and send that to us. daytime telephone number and email address, if applicable. Email addresses will be used to confirm shipment.
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Q: Can I change or cancel an order after it has been submitted?
A: Orders are normally processed within 1-24 hours after you submit the order to us. If you need to change or cancel an order after you have submitted it, you will need to call 888-293-3934 as soon as possible to determine if it has been processed yet. If you email us, there is no guarantee we will get the email before the order is processed and shipped.
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Q: How do I price match a product on the Web?
A: To price match an item when you are ordering via the Web, simply click the "Submit a Price Match Request" link in the order box and fill out all of the necessary information. It must be a nationally advertised price from an authorized US dealer of the product you would like to match (if you see it on a website, please include the URL). If you are matching a price from a catalog or magazine, please email or fax (520-844-8740) a copy of the offer to us. We may choose not to match a price at our discretion. We do not price match shipping charges, other stores' percent off sales, auction or membership stores. Please note: price matching is not valid with other offers/discounts and can only be done on items that are in stock at the store we are price matching. Please see our Price Match Guarantee page for more info.
Return to top
Q: How do I return an item to TriSports.com?
A: To return an item, simply send the item back to us via any carrier, though we do recommend that you insure it and keep record of the shipment in case we do not receive it. Fill out the return form on the back of your invoice and enclose the original or a copy with the return/exchange. If a return is being made due to an error we made, please note that we will only reimburse USPS regular or Priority mail or Ground shipping charges. We will not reimburse expedited shipping charges. Please see Returns for additional information. Send to:
TriSports.com
Attn: Returns Dept.
4495 S. Coach Dr.
Tucson, AZ 85714
(Note: We do not accept C.O.D.'s)
Return to top
Q: My order contains a backorder…how do you handle this?
A: We try as hard as possible to keep all items in stock, but we do occasionally run out of items. This will be noted in the item order box, as well as in the shopping cart, to make you aware in advance that the item is on backorder. If it is the only item on your order, we will ship the item as soon as it is back in stock. We do not bill your card until the order ships. If it is one of multiple items on your order, we will ship ahead the rest of the order and send the backordered item as soon as it is back in stock. You are only charged shipping once…we cover any shipping for the backordered item. If you requested expedited shipping on your order, please note that backorders are only sent via Ground or US Postal. Please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) for options if you need to expedite shipping on a backordered item. Please see our Backorder Policy page for more information.
Return to top
Q: I see a spot in the checkout to enter a coupon code. How do I score one of those?
A: TriSports.com sponsors many clubs/teams, events and athletes all over the world. Our sponsorship often includes a discount for members of these clubs/teams and participants in the events. If you are interested in obtaining sponsorship from TriSports.com, please see our Sponsorship page for more information. Other ways to get a discount is to sign up for our email newsletter or check out our ever-changing Instant Coupons page.
Return to top
I ordered 2-Day Shipping, why did it take longer than two days? I REALLY need a product you carry, how fast can I get it? How can I find my tracking number? How can I check on the status of my order? What are my shipping options while shopping online? How do I ship to an International address and how much will it cost? I live outside the USA and want my order 2-Day, is this possible? How do I locate a specific item? How do I know if an item is in stock? How do I know that my transaction is secure? How can I place an order by mail? Can I change or cancel an order after it has been submitted? How do I price match a product on the Web? How do I return an item to TriSports.com? My order contains a backorder…how do you handle this? I see a spot in the checkout to enter a coupon code. How do I score one of those?Q: I ordered 2-Day Shipping, why did it take longer than two days?
A: All packages shipped 2-Day are shipped via UPS or FedEx. 2-Day refers to business days and is actual shipping time. For example, if your order ships out on a Monday, it will arrive to you on Wednesday; however, if your order ships out on a Thursday, it will arrive to you on Monday. In stock orders received by 1pm EST will be shipped the same day, so if your order is placed after that time, it will not ship until the next day, so please take that into consideration if you need something urgently. If ever in question about whether it will arrive in time, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F).
Return to top
Q: I REALLY need a product you carry, how fast can I get it?
A: If the product you need is in stock we can ship it via Next Day Air (this is business day - see previous question for explanation). This option is available on the website. Prices vary depending upon travel distance and weight or size (dimensional weight). There is also optional Saturday delivery available for orders shipping on Friday (not available in all areas) - not available with ground or 3-Day. To place an order using Saturday delivery, you must call us at 888-293-3936 (10am-8pm EST M-F).
Return to top
Q: How can I find my tracking number?
A: If your package is shipped via UPS or FedEx, your tracking number was provided to you in your confirmation email. Packages shipped via the U.S. Postal Service do not have tracking numbers, only delivery confirmation numbers. If you do not have your confirmation available and would like to check on the transit of your package, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F). Please note that the tracking link in the original email confirmation you received will NOT work.
Return to top
Q: How can I check on the status of my order?
A: Our system is not currently set up to transfer information back into Yahoo! Stores, so the link sent in your confirmation email will not show updated information. If you would like to check the status of your order, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F).
Return to top
Q: What are my shipping options while shopping online?
A: Your options for shipping are US Postal, Ground, 3-Day, 2-Day or Next Day. Not all options are available to all locations. We do ship to APO addresses via USPS only. Saturday delivery is also available to some locations for an additional charge - please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F). Shipping charges are based on the weight or size (dimensional weight) of your order. To get an accurate shipping charge, enter the items you would like to purchase into your shopping cart, then scroll to the bottom of the shopping cart page and enter your shipping zip code and the method you prefer. We also have in-store pick-up available for our local customers. Please see next question for info on shipping to international locations.
Return to top
Q: How do I ship to an International address and how much will it cost?
A: TriSports.com does ship to most countries via International Economy Air, FedEx or UPS Worldwide Express. The cost and shipping times vary depending on the weight of the package, where it is being shipped, and what shipping option you choose. If you wish to receive a shipping estimate before you order, please enter the items into your cart and then scroll down to our shipping calculator. Enter your info, select a shipping method and the system will return the cost. Occasionally, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases this amount is accurate. If different, we will contact you to let you know of any changes and get your approval before shipping.
Return to top
Q: I live outside the USA and want my order 2-Day, is this possible?
A: We offer FedEx or UPS for international orders on the site and, though these express options are quick, they usually take a little longer than 2 days. It depends on the destination but is usually 4-7 business days to anywhere in the world and is usually a guaranteed service. Being aware of the procedure in your country for receiving an international package will likely help expedite the process on your end as most delays are caused by customs and tax collection. If you wish to receive a shipping estimate before you order, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F), and let them know the items you are ordering and to where you would like the package shipped.
Return to top
Q: How do I locate a specific item?
A: If you know the name or item number of a product and want to view it without having to browse our Online catalog, you can use our "Search" feature. This is located at the top center of every page on the website. You may either type in the item number of the product from the catalog, or the description. For example, if you are looking for a Zipp Wheelset, you could type in either "Zipp", or the specific wheelset for which you are looking.
Return to top
Q: How do I know if an item is in stock?
A: If an item has multiple options, select the option you want from the drop-down menu. The top of the order box will show either "in stock" or "out of stock" and the option you chose will usually have a date listed as to when it is expected to arrive at our warehouse. For items with only one option, it will show the same information, also at the top of the order box. If an item is on backorder, you can still place an order for that item and we will ship it as soon as we have it back in stock. If a discrepancy shows an item is in stock and we discover it is not, we will contact you immediately to let you know of the backorder situation and to offer possible alternatives.
Return to top
Q: How do I know that my transaction is secure?
A: When you check out, all of your ordering information that you submit to us is secure, using Verisign and SSL Encrypted Technology. If you have any questions regarding the security of your information, please contact our Webmaster. If you still do not feel comfortable submitting your information online, please call our Customer Service at 888-293-3936 and we will be happy to take your order over the phone.
Return to top
Q: How can I place an order by mail?
A: If you cannot place your order online because you do not have or do not want to use a credit card, you can send us a cashier's check or money order via mail - we do not accept personal checks. To get your order total, including shipping and tax (AZ shipping addresses only), you can use one of the following two options:
Return to top
Q: Can I change or cancel an order after it has been submitted?
A: Orders are normally processed within 1-24 hours after you submit the order to us. If you need to change or cancel an order after you have submitted it, you will need to call 888-293-3934 as soon as possible to determine if it has been processed yet. If you email us, there is no guarantee we will get the email before the order is processed and shipped.
Return to top
Q: How do I price match a product on the Web?
A: To price match an item when you are ordering via the Web, simply click the "Submit a Price Match Request" link in the order box and fill out all of the necessary information. It must be a nationally advertised price from an authorized US dealer of the product you would like to match (if you see it on a website, please include the URL). If you are matching a price from a catalog or magazine, please email or fax (520-844-8740) a copy of the offer to us. We may choose not to match a price at our discretion. We do not price match shipping charges, other stores' percent off sales, auction or membership stores. Please note: price matching is not valid with other offers/discounts and can only be done on items that are in stock at the store we are price matching. Please see our Price Match Guarantee page for more info.
Return to top
Q: How do I return an item to TriSports.com?
A: To return an item, simply send the item back to us via any carrier, though we do recommend that you insure it and keep record of the shipment in case we do not receive it. Fill out the return form on the back of your invoice and enclose the original or a copy with the return/exchange. If a return is being made due to an error we made, please note that we will only reimburse USPS regular or Priority mail or Ground shipping charges. We will not reimburse expedited shipping charges. Please see Returns for additional information. Send to:
TriSports.com
Attn: Returns Dept.
4495 S. Coach Dr.
Tucson, AZ 85714
(Note: We do not accept C.O.D.'s)
Return to top
Q: My order contains a backorder…how do you handle this?
A: We try as hard as possible to keep all items in stock, but we do occasionally run out of items. This will be noted in the item order box, as well as in the shopping cart, to make you aware in advance that the item is on backorder. If it is the only item on your order, we will ship the item as soon as it is back in stock. We do not bill your card until the order ships. If it is one of multiple items on your order, we will ship ahead the rest of the order and send the backordered item as soon as it is back in stock. You are only charged shipping once…we cover any shipping for the backordered item. If you requested expedited shipping on your order, please note that backorders are only sent via Ground or US Postal. Please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) for options if you need to expedite shipping on a backordered item. Please see our Backorder Policy page for more information.
Return to top
Q: I see a spot in the checkout to enter a coupon code. How do I score one of those?
A: TriSports.com sponsors many clubs/teams, events and athletes all over the world. Our sponsorship often includes a discount for members of these clubs/teams and participants in the events. If you are interested in obtaining sponsorship from TriSports.com, please see our Sponsorship page for more information. Other ways to get a discount is to sign up for our email newsletter or check out our ever-changing Instant Coupons page.
Return to top
